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This is a picture of Shanelle Roberts
Hi! I’m Shanelle Roberts.
I am an experienced product design leader award-winning Product Design Leader and systems thinker who is passionate about helping designers do their best work at scale and that deliver great business results in the Finance, Real Estate, Travel, HR and Healthcare industries.
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This is a picture of Shanelle Roberts
This is a picture of Shanelle Roberts in a gold gilded frame
I’m Shanelle Roberts.
I am an award-winning Product Design Leader who is passionate about helping designers do their best work at scale to deliver great business results in the Finance, Real Estate, Travel, HR and Healthcare industries.

I do this through coaching and mentoring designers, strategic thinking, process improvement, workflow management, and design operations.
Work Samples
Let me show you the work I am most proud of.
M&T Bank and Wilmington Trust Logos
Wilmington Trust

Speeding up the design process by 25% by addressing the communication gaps on the WTCMS product team and setting up regular review cadences with our stakeholders

Role
Product Design Lead | INSTITUTIONAL BANKING
Read My Story
T-Mobile Logo White
T-Mobile

Established ADA compliance for the multi-app initiative named DIGITS...

Role
Product Design Leader
Read My Story
Smart Chic Labs

Helped Gabby - a Sr. UX Design Manager - regain her confidence and land her dream job...

Role
UX Career Coach
Read My Story
Industry Experience
Check out the some of the value I’ve created and lessons I’ve learned in the various industries I’ve worked for.
Startup
Learned the power of choosing the right team members and how it can make or break your success as a company

While money isn't everything, a lack of it will cause the product or company to fail
Telecommunications
Led a team of UX designers - growing it from just me to team of 16 in the Network Engineering Department over the last 4 years of my 5.5 years with T-Mobile, which resulted in saving millions of dollars in UX Agency costs & increasing the speed of delivery

Designed a feature that T-Mobile was able to patent - one click conferencing - that allowed users to only have to tap one button to join a conference call, saving them time and reducing the number of late joiners to conference calls
Institutional Banking & Finance
Worked cross-functionally with the business, technology, product, and marketing to help modernize Wilmington Trust's - M&T’s institutional banking arm - workflows by building first generation digital tools to help increase staff efficiency and provide self-service payment solutions to our institutional banking customers

Proposed and documented a new, more robust job architecture for Design to our Head of Design to help her as she works with HR to create more growth opportunities at all levels of design, and better align the design team members into the correct roles and levels based on their skills and passion

Brands I've Worked With

Check out my client list.

See some of the companies who I’ve worked with over the last 19 years.

Veragano Logo
T-Mobile Logo
UN World Food Programme Logo
Trupanion Logo
Wealthvisor Logo
Microsoft Logo
Halliburton Logo
Home Depot Logo
M&T Bank Logo
Wilmington Trust Logo
General Assembly logo
Glam Media Logo
General Assembly Logo
Domain Tools Logo
Expedia Logo
T-Mobile Logo
Tiny News Logo

Rave Reviews

"Shanelle has such a great strategy and really sets the bar high for good storytelling. She totally gets what hiring managers are looking for and helped me step back to think about my strengths. I also really enjoyed our conversation—it felt so natural and mutual, and I loved learning about what she’s working on and her ideas. Her advice made my presentation so much better!"

Li Song | Product Designer
Source: ADPLIST
Described Shanelle as:
Technically competent
Constructive
Mindful
Amazing problem solver
Tactful
Very motivational
Amazing communicator
Transparent

"Shanelle's expertise and in-depth knowledge in the field are truly impressive. She was able to provide valuable feedback on my work in a clear and digestible way. It was an overall great experience meeting with her."

Rachel Yaholnitsky | Product Designer
Source: ADPLIST
Described Shanelle as:
Technically competent
Constructive
Mindful
Amazing problem solver
Professional
Insightful
Moderately motivational
Amazing communicator

"Meeting with Shanelle has been a great decision since she provides honest and useful information and feedback. I highly recommend booking a session with her!"

Janni Nicole Cano
Source: ADPLIST
Described Shanelle as:
Technically competent
Constructive
Tactful
Amazing problem solver
Very motivational
Honest
Clear
Transparent
Amazing communicator

"I had a great session with Shanelle! I am currently in the process of updating and refining the content of my resume and leadership portfolio. Shanelle asked some good questions and provided helpful advice that will get me one step closer to being "application ready".

Caroline Chung
Source: ADPLIST
Described Shanelle as:
Technically competent
Constructive
Analytical
Amazing problem solver
Transparent
Insightful
Positive Attitude
Very motivational
Amazing communicator

Shanelle Roberts has a great creative mind! Shanelle has been called upon several times to work on both minor and major projects with TMO when UX design is needed! She does an excellent job of reviewing project needs with stakeholders. Quickly assessing the need and developing a clear picture and timeline to reach the project objectives. In short time she is able to organize the project and provide realistic milestones and timelines to develop and implement the web designs for both Mobile and web pages. Her creativity is an asset to any team, she is able to take current UX design and provide updated wireframes and design that enhance the logical and visual appearance to the end user! Her attention to detail and understanding customer reactions to a design further helps to create a fun and smooth running experience!

Travis Maas
First Orion | Senior Director of Client Operations at First Orion
Linkedin

"Shanelle is a one-of-a-kind leader in Design. Early on in my career, I reached out to her to learn more about identifying good problems to solve in design. Over the last year, she made herself available to help me develop my foundational skills in UX/UI, my portfolio, and interviewing for UX roles. I'm thankful for the work she does as a leader and developer of young professionals."

Fred Robinson
Linkedin
Read All on ADPLIST
Check out my client list.
Check out some of the companies who I’ve worked with.
Wlimington Trust Logo
M&T Bank Logo
The Home Depot Logo
T-Mobile Logo
Microsoft Logo
UN World Food Programme Logo
Expedia Logo